This week I am in London to attend a conference (the Service Desk and IT Support show – also known as SITS14). We attended this event last year, and it was useful enough to consider coming back again, especially as it is free to attend.

We arrived last night, and checked into the Amsterdam hotel on Trebivor road. It is a small family run hotel, with charming wooden floors and very comfortable beds. On the downside, there is also a lift that struggles to take two people (but apparently will fit 3), and bathrooms that are both tiny and challenging to use. 

Following a quick drink in a local pub, dinner last night was at the Dragon Palace on Earls Court Road. We went there last year, and were looking forward to returning. The food was great, and we ended up staying there quite a while. We talked a fair bit about the direction we want our team and our services to go in the next year. It was a productive conversation, with lots of things to think about.

I generally sleep badly the first night in any new place. Last night was no exception, but I did at least grab a few hours. Breakfast was a very odd continental affair in a strange basement room with wobbly tables. I think we may eat elsewhere tomorrow, although at least the coffee was decent.

We attended 5 sessions today, and took something useful away from each one. I have taken so many notes and a few photographs, and feel like it was a largely worthwhile experience. Today’s sessions covered management, recruitment, BYOD, metrics and customer experience. Tomorrow we attend 5 sessions, which largely focus on social IT and using social media and live chat as part of IT support. Day 2 is more relevant to what we want to achive in the next year, but the programme in general is of sufficient interest to make it worthwhile attending both days.

Getting home during the tube strike is going to be challenging, but thinking about that can wait until tomorrow. Tonight’s challenge is to find somewhere to eat that is as good as the Dragon Palace.